The Definitive Guide to Social CRM

Module 7, Assignment 1 -The Definitive Guide to Social CRM

Module 7, Assignment 1 -The Definitive Guide to Social CRM – 40 points
Based upon Parts VI,VII, and VII of the text and your vision and experience what is your vision for the future of technology in CRM. Find two article that illustrates

your vision and share them (URL in the discussion). Big Data and Data Analytics are mentioned in Chapter 22 of the book be sure and integrate these concepts into

your answer.

Here are some videos to inspire your thinking:

https://youtu.be/6TQtrXyeIhY (Links to an external site.)

https://youtu.be/uafcFH6dcqQ (Links to an external site.)

https://youtu.be/4T-dQMjJibI (Links to an external site.)

https://youtu.be/Zr02fMBfuRA (Links to an external site.)

https://youtu.be/c4BwefH5Ve8 (Links to an external site.)

CRM Analytics.docx

Rubric: RubricTechnologyRubric -1.docx

CRM Analytics (free/open source):
https://opensource.com/business/14/7/top-5-open-source-crm-tools

http://www.crmsearch.com/top-10-open-source-crm-systems.php

Customer Relationship Management
http://www.datamation.com/open-source/80-open-source-replacements-for-really-expensive-applications-1.html

15. SugarCRM
Replaces Salesforce.com Enterprise ($125.00 per user per month), Microsoft Dynamics CRM($1,555.00 and up) Sage ACT! ($229.99 and up)
SugarCRM’s customers include Coca-Cola, Avis, Chevrolet and many other companies. It offers management tools for sales, marketing and customer service, and it’s

available in both cloud and on-premise versions. See SugarForge.org for the free open source version. Operating System: OS Independent
16. vTiger
Replaces Salesforce.com Enterprise ($125.00 per user per month), Microsoft Dynamics CRM($1,555.00 and up) Sage ACT! ($229.99 and up)
vTiger boasts more than 100,000 customers for its SaaS product and 2.8 million downloads of the open source version. It provides sales and marketing, support,

inventory management, project management, calendar, mobile apps, reports and analytics, private customer portals, document sharing, email integration, quotes and

invoicing, and many other capabilities. Operating System: Windows, Linux
17. SplendidCRM
Replaces Salesforce.com Enterprise ($125.00 per user per month), Microsoft Dynamics CRM($1,555.00 and up) Sage ACT! ($229.99 and up)
SplendidCRM comes in three SaaS versions, commercially supported on-premise versions and the open source on-premise version. It can back up or import Salesforce.com

data, and it can sync with iCloud, Google Apps or QuickBooks. Operating System: Windows.
18. ConcourseSuite
Replaces Salesforce.com Enterprise ($125.00 per user per month), Microsoft Dynamics CRM($1,555.00 and up) Sage ACT! ($229.99 and up)
Java-based ConcourseSuite claims to be “the first front office application suite to integrate customer relationship management (CRM), Web content management and team

collaboration capabilities into a single, easy-to-use Web application.” It comes in free and commercially supported versions for use on premise or in the cloud.

Operating System: Windows, Linux, OS X.

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