Discussion Assignment W5

Assignment Instructions and Details:

By Saturday, August 8, 2015, post your answers to the following questions in a paragraph form (minimum of 400–600 words) to this Discussion Area. Be sure to incorporate your weekly readings and cite your sources (including in-text citations and references) using the APA guidelines. Before the end of the week, respond to your classmates with meaningful feedback that adds value to the discussion.

Part I: Service

Service is often defined as an intangible product provided to customers. This definition could be considered a subjective one because it does not give a clear vision of what service encompasses.

How would you define service in the hospitality industry? Are the terms service and hospitality interchangeable? Why or why not? Justify your answers with appropriate rationale.

As a manager or a leader, how would you make sure that the intangible part of service meets your guests’ expectations each day? Conduct an online research and refer to peer-reviewed articles in order to suggest the best practices in the service industry.

Part II: Roles of a Leader

One of the primary roles of a leader is to motivate others to follow him/her. Some argue that leaders are charged with upholding the mission of an organization and do not have followers. Do you think leaders need to have followers in order for them to lead?

Which leader will be more successful in the new era of management—an authoritarian leader or a Laissez-fair leader? Please provide adequate justification. Further, conduct an online research and cite an example of a leader who has demonstrated the type of leadership you have picked above. Has he or she been successful? If yes, do give an example to justify.

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