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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.

1. Which of the following is a correct statement about the Americans with Disabilities Act?
A. The Americans with Disabilities Act requires employers to have a minimum of 15 percent of the workforce to be people with

disabilities.

B. The Americans with Disabilities Act requires employers to take steps to accommodate people with disability so that they can perform their duties without difficulty.

C. The Americans with Disabilities Act covers people who took mitigating measures that allow them to perform major life activities with no difficulty.

D. The Americans with Disabilities Act covers disabilites such as obesity and drug abuse.

2. Which of the following is a false statement about the Occupational Safety and Health Act?
A. The act applies to organizations that employ 50 or more persons working 20 or more weeks a year and that are involved in

interstate commerce.
B. Enforcement responsibilities for the act are divided between the Department of Labor and the Department of Health.

C. Under the act, covered employers must keep records of work-related injuries and illnesses and post an annual summary of these records.

D. It’s the most comprehensive U.S. law regarding worker safety.

3. One of the most common grievances that employees at Craines Tech have is that they don’t get performance feedback. That is, they don’t get proper information as to how they’ve performed and where they need to improve, and the performance goals are vague and not measurable. Which HR function does Craines Tech need to improve?

A. Training and development B. Employee relations
C. Performance management D. Recruitment and selection

4. For which of the following occupations would it be easiest to implement telework? A. Graphic designer
B. Production technician
C. Quality management

D. Machine operator

5. Which of the following is a true statement about the composition of the U.S. labor force during the next decade?

A. The labor force is expected to grow at a greater rate than at any other time in U.S. history.

B. The largest proportion of the labor force is expected to be in the 16- to 25-year age group.

C. In spite of the growing number of young workers, the overall workforce will be aging.

D. For the first time ever, the number of workers under 40 years of age will exceed the number of workers 40 years of age or older.

6. How does a human resource information system help the organization? A. Avoids litigation and lawsuits
B. Provides employee coaching
C. Develops new line of products

D. Scrutinizes balance sheets

7. Which of the following is a true statement about Title VII of the Civil Rights Act of 1964? A. The act prohibits employers from discriminating against workers due to their age.
B. The act protects employers from employee threats.
C. The act applies to organizations with 15 employees or more.

D. The act is enforced by the U.S. Department of Labor.

8. Which of the following recommendations for job descriptions is not desirable? A. Use the same format for all job descriptions within the organization.
B. Omit the phrase “and other duties as requested” from all job descriptions.
C. Provide job descriptions to all newly hired employees.

D. Use the annual performance appraisal process as an opportunity to update job descriptions.

9. Which of the following terms describes the best possible fit between a company’s social system and its technical system?

A. Total quality management
B. Self-service system
C. High-performance work system D. Outsourcing

10. Which of the following refers to an employer’s obligation to do something to enable an otherwise qualified person to perform a job?

A. Utilization analysis
B. General-duty clause
C. Reverse discrimination
D. Reasonable accommodation

11. The largest number of immigrants to the U.S. workforce are from A. North America.
B. Europe.
C. Asia.

D. Africa.

12. Which of the following is a false statement about the performance management process?
A. When the person evaluating performance isn’t familiar with the details of the job, specific behaviors tend to be easier to

evaluate than outcomes.
B. Performance measures may emphasize either observable behaviors or outcomes, or both.
C. The evaluation may focus on the short term or long term and on individual employees or groups.
D. In some organizations, employees evaluate their own performance, and often, peers and subordinates participate, too.

13. Which of the following is a true statement about older employees? A. Employing older people usually increases costs and provides no benefits.
B. Older people are often willing and able to learn new technology.
C. Older employees typically can’t accept younger people as their managers.

D. Older employees typically want to retire as soon as they near retiring age.

14. Which of the following occupations is projected to add the most jobs before 2016? A. Postsecondary teachers
B. Office clerks
C. Registered nurses

D. Janitors

15. Which of the following is not an action that OSHA can take, under the Occupational Safety and Health Act?

A. Close a workplace that represents an occupational hazard
B. Issue citations and require that they be posted in a prominent place near the location of the violations
C. Assess fines ranging from $20,000 for violations that result in the death of an employee to $1,000 for less serious violations D. Conduct unannounced workplace inspections

16. Which of the following is a false statement about the Position Analysis Questionnaire? A. It describes specific duties and tasks that comprise the actual job.
B. It’s a standardized, commercial instrument.
C. It requires trained job analysts to complete it.

D. It’s one of the broadest and best-researched instruments for analyzing jobs.

17. Managers and economists traditionally have seen HRM as a(n) A. source of value to their organization.
B. necessary expense.
C. essential component of a high-performance work system.

D. asset.

18. The processing and transmission of digitized HR information, especially using computer networking and the Internet, is known as

A. e-business. B. reengineering.

C. electronic human resource management.
D. human resource information system implementation.

19. Which of the following approaches would be most appropriate when gathering information for jobs that are repetitive and involve physical activity?

A. A job analyst visits the workplace and videotapes an employee performing the job. B. A job analyst questions the peers about a particular job.
C. A manager imagines what a well-done job would look like.
D. A job analyst visits the workplace and asks employees to show what the job entails.

20. Why do complaints of age discrimination grow when the economy is slow? A. Companies try to save labor costs by laying off older workers.
B. Companies are forced to retain their best talent during times of recession.
C. Companies try to provide more opportunities to younger workers.

D. Older employees provide a tremendous pool of potential.