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Multiple Choice Question

Multiple Choice Question

Managing the transformation of inputs into goods and services is:

apost industrial era process.

 

a direct contributor to the curved earth syndrome.

 

as old as time.

 

a twenty-first century developed process.

 

a design of Frederick Taylor.

 

Multiple Choice Question 24

What percentage of total non-farm jobs in the U.S. economy comes from service-producing industries?

20%

 

50%

 

60%

 

80%

 

95%

Multiple Choice Question 40

Who popularized the moving assembly line?

James Watt

 

Adam Smith

 

Eli Whitney

 

Frederick W. Taylor

 

Henry Ford

Multiple Choice Question 69

Which of the following concepts is linked the least with Henry Ford?

scientific management

 

mass production

 

mass customization

 

technology

 

interchangeable parts

Multiple Choice Question 27

Which of the following is not primarily performed by the operation management function?

job design and work measurement

 

advertising strategy

 

location analysis

 

quality management

 

facility layout

Multiple Choice Question 13

How does Federal Express maintain its ability to compete on time during peak demand periods?

it subcontracts overload to other firms

 

it purchases more planes

 

overtime

 

it uses a very flexible part-time workforce

 

it purchases more vans

Multiple Choice Question 16

Order winners and qualifiers:

are consistent between manufacturing and service organizations

 

only matter when responding to formal competitive bid requests

 

remain constant over time

 

change over time

 

only apply to quasi-manufacturing firms

Multiple Choice Question 41

Vericol, Inc. manufactures drugs using workers and automated machines. The firm has decided to replace two workers with a new machine, while the output per day is not expected to change. Which of the following cannot be true?

labor productivity will increase

 

machine productivity will decrease

 

labor productivity will decrease

 

multifactor productivity will increase

 

multifactor productivity will decrease

Multiple Choice Question 37

Suppose that a plant has a total productivity measure of 0.85. What can we conclude?

the plant is not earning profits

 

nothing

 

the plant should lay off workers

 

the plant is highly automated

 

the daily productivity is excellent

Multiple Choice Question 19

What are the three primary types of technology?

product technology, process technology, and information technology

 

product technology, process technology, and environmental technology

 

product technology, process technology, and safety technology

 

information technology, environmental technology, and safety technology

 

environmental technology, information technology, and process technology

Multiple Choice Question 34

Which of the following is not characteristic of intermittent operations?

 

capital intensive

 

general purpose equipment

 

volume of goods produced directly tied to number of customer orders

 

workers need to be able to perform different tasks depending on the processing needs of the product

 

produce many different products with varying processing requirements

Multiple Choice Question 45

With respect to competitive priorities, intermittent operations compete more on _____________ compared to repetitive operations.

 

durability and features

 

cost and features

 

availability and reliability

 

durability and cost

 

flexibility and delivery

Multiple Choice Question 31

Which of the following is not a guideline for design for manufacture?

 

simplify operations

 

design parts for different products

 

use modular design

 

minimize parts

 

rely on automated equipment

Multiple Choice Question 61

What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?

 

AGV

 

CAM

 

CAD

 

AS/RS

 

FMS

Multiple Choice Question 48

Which product and service strategy is used to produce standard components that can be combined to customer specifications?

 

assemble-to-deliver

 

make-to-stock

 

make-to-order

 

assemble-to-order

 

make-to-package

Multiple Choice Question 16

What is an extension of an intranet to include suppliers and customers called?

supply chain net

 

supernet

 

supranet

 

extranet

 

intranet++

Multiple Choice Question 45

Which of the following is not considered to be a characteristic of partnership relations?

Have a long-term orientation

 

Are strategic in nature

 

Are “arms-length” in nature

 

Share a common vision

 

Share short- and long-term plans

Multiple Choice Question 65

Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what?

Stupidity

 

Postponement

 

Fractionalization

 

Partitioning

 

Genericness

Multiple Choice Question 71

Which of the following is a “buyer-side,” typically industry-specific solution?

automated order entry systems

 

electronic data interchange

 

electronic storefronts

 

net marketplaces

 

advertising revenue model

Multiple Choice Question 73

Companies want a supply chain that makes it possible to:

manage all suppliers’ development costs.

 

manage and adapt to all of the business dynamics.

 

manage distribution display.

 

manage distribution outlet retail prices.

 

manage customer demands.

Multiple Choice Question 80

One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies

with the supplier

 

with the return and repair shop

 

with the supply chain

 

with all employees but top management

 

with top management alone.

Multiple Choice Question 74

Which of the following is not attributed to Philip Crosby?

The concept of the quality trilogy

 

The phrase “Do it right the first time.”

 

Stressed the idea of prevention of defects

 

The notion of zero defects

 

The phrase “Quality is free.”

Multiple Choice Question 54

The Union of Japanese Scientists and Engineers named its quality award after ___________________.

Genichi Taguchi

 

Kaoru Ishikawa

 

Joe Juran

 

Phillip Crosby

 

W. Edwards Deming

Multiple Choice Question 57

The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is

Leadership

 

Strategic planning

 

Information and analysis

 

Human resource development and management

 

Business results

Multiple Choice Question 63

Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.

universal

 

country-specific

 

lower

 

metric

 

bilingual

 

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