3-Our personal environment allows for a little better communication electronically because we typically have a background with the person we are communicating with and at least some context. When we are a little confused we can still say What? and there is the option to get more information if we feel we are lost. If we are slowly transitioning our time with others to be more electronic, what does that mean going forward for how we want to effectively communicate electronically with businesses when we have a question or a problem?; 3-Our personal environment allows for a little better communication electronically because we typically have a background with the person we are communicating with and at least some context. When we are a little confused we can still say What? and there is the option to get more information if we feel we are lost. If we are slowly transitioning our time with others to be more electronic, what does that mean going forward for how we want to effectively communicate electronically with businesses when we have a question or a problem?