Prepare a 1,050- to 1,400-word paper on what it takes to build an effective technology support team. Address such issues as personalities and how they can affect relationships within and beyond the technical staff. Please make sure to follow APA format and use at least two references. ANSWER Personnel in Technology Pape Technology refers to the level of using skills in development. The skills can be outdated hence old or outdated technology. On the other hand, technology can be new and fashionable thus new or advanced technology. The new technology has really made work easier hence there is the need to enhance and promote it. To accomplish technological promotion and advancement, a proper technology support team ought to be chosen. This is because the effective technology support team to be chosen has to make use of technology more effective, reliable and convenient. There are many things which are taken to build an effective technology support team. Among the many things that are undertaken to come up with an effective technology support team, personalities are greatly considers. There are also effects connected to personalities which involve affecting relationships within and beyond the technical staff. Other two things involved in building effective technology support team are documentation, communication and stakeholder buy in. In building an effective technology support staff, an individual has to get stakeholder buy in, in the first place. This involves having a high level executives or management within a company. Technology support should be viewed to have a direct impact on sales. Therefore, a clear relationship should be made precise between sales and technology supper so that upper levels buy in should be obtained. Concerning communication, any candidate who wishes to fill a role on a technology support team, he/she should have communication skills which are excellent in nature. The candidate should be able to keenly listen to and understand customer`s complaints or issues. This is due to the fact that candidates are representations of a company to the customers. The candidates represent the company they work for to any customer they encounter and interact with. The candidate also should be knowledgeable enough to understand his responsibilities and roles to quickly resolve the issues or complaints forwarded by any customer. Those individuals employed in technology support companies ought to be professional, patient and courteous at any other time (Base). In addition to that, documentation in technology support should be greatly considered. In the documentation, there are main keys which should be carefully monitored. They include documentation of fixes, responses and technology support issues. This is because they significant in any technology support team that is well functioning. There should be ways of resolving customer issues which include have a computerized trouble ticket system which has a database back end (Base). The most important factor to be considered in this paper is personalities and how they affect the relationship among the technical staff. Consideration of an individual`s personalities to build an effective technology support team is another important thing to put in place. Personalities include all those behaviors portrayed by an individual, both in public and private places, which constitute to the general characters of an individual. It comprise of how one thinks, behaves, react and face life through interacting with various things in life. The personalities of each individual or candidate wishing to be part and parcel of technology support team should be keenly monitored and observed. The personalities also need to be understood after reading them. This will be of great help in making an informed decision of what kind of impact the person being assess can have on the team he/she is being placed in. The assessment of an individual`s personalities should be carried out by a team leader or management which is responsible of putting together the team (Base). After placing the individuals in various teams and evaluating them through monitoring them, an informed decision should be put in place. For the decision to be quite informed, the management or team leader should consider certain concepts. He/she should be able to determine whether the individual can work well in a team environment. If the individuals cannot effectively under a team situation, should be considered since such observation it aids in coming up with the general decisions. In the various teams, there are always peer criticisms involved. It should be determined whether the individuals handle peer criticism well or in a bad manner. This is well by the way such individuals react and respond to the peer criticisms. If the individuals handle peer criticisms well, they ought not to react violently but have to be teachable and react positively to the criticisms (Base). Also, the goals and work effort of the individuals should be effectively be monitored. This will help to evaluate their goals and work effort so that they should be ranged in accordance with the general team. It should be noted if their goals and work efforts go hand in hand with those that are put in place by the team and the organization at large. These are some of the personalities that a team leader or manger needs to consider in his/her candidates or employees in the technology support team. If considered and well implemented, these considerations would enable a technology support organization to work together well for a reasonable and good extended period of time. In the various teams where the technology support individuals are placed, some issues can rise. Training as an issue may emerge if a significantly high rate turnover on a team is realized. Therefore, personalities are very significant in building an effective technology support team (Base). However, there are some effects of personalities in building an effective technology support team. These effects are concerned with affecting relationships within and beyond the technical staff. Due to personality, all people do not behave the same since some people are while others are rude, while others are kind, the rest may be cruel and unkind. Therefore, in a technical staff within a technology support organization or company, only those staff members with similar personalities will closely interact. This is due to the fact that birds of a feather flock together. Individuals with different personalities do not actively interact since their characters and behaviors are different. Thus, personalities affect relationships within the technical staff by naturally selecting those staff members with similar personalities to interact well in the best manner possible (Stef). Bibliography Base, Article. www.articlesbase.com. 17 December 2009. 9, Monday May 2011 . Stef, Hullen. /www.assignmenthole.com. 28 March 2009. Monday May 2011 .