The process of regulating both feelings and expressions

Question
1. The process of regulating both feelings and expressions to meet
organizational goals is known as _______________ labor.

0.625 points

Question 2

A series of exchanges between people that that appears different on
the surface from its underlying motive is:
A game
Mild criticism
A confrontation
technique
A follow up request
0.625 points

Question 3

Match to term to its definition
–

Nurturing person
–

Depressed person
–

Counterproductive
person

A
. Promotes the growth of others
B
. Is
touchy, defensive, and uncooperati
ve
C
. Expresses anger by not performing

–

Passive-Aggressive
Person

expected tasks
D
. Has more electrical activity in the
brain’s right frontal region

0.625 points

Question 4

Put the following steps in order:
–

Understanding
–

Action
–

Decoding
–

Ideation
–

Encoding

–

Transmission
–

Receiving

0.625 points

Question 5

The right way to disagree with your boss is to use carefully worded
inoffensive statements in private
True

False

0.625 points

Question 6

A communication pathway that may arise out of necessity is
a(n): _______________________

0.625 points

Question 7

Criticism and confrontation are both part of the process of trying to
get other people to change their behavior

True

False

0.625 points

Question 8

Unscheduled informal contact between managers and employees is
a(n):
Rumor
Gossip
Grapevine
Chance
encounter

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