Task: Write an essay (in 3rd person context) that: • Describes the process of engagement / interaction which includes the various stages of the interaction process • Integrate the communication skills with the process at each stage • Identify factors that impact on the interaction • Discuss how potential blocks/problems to communication might be addressed during the interaction

The essay must be typed on a word processor.
Assessment criteria:
The essay will be assessed based on the following criteria:
• Demonstrated understanding of the interaction process
• Demonstrated understanding of the integration of skills within the interaction process
• Identification and discussion of potential problems in communication
• Identification of appropriate strategies to address potential problems
• Evidence of wide reading
• Adherence to academic conventions of essay writing (e.g. referencing; writing style- APA is sufficient).
• Cite at least six academic references

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